- Save you time by managing your reputation in one location
- Save you money by taking only minutes to analyze thousands of guest feedback reviews. In minutes, you can identify problems and know which actions to take to improve guest experience. This is powered by GEM’s proprietary unstructured data text analysis and IBM Watson. We analyze: sentiment, emotion, taxonomy, keyword and relation of text.
- Grow your revenue by increasing repeat guests
- Grow your profit margin by increasing conversion
- Grow your online reputation by getting more great reviews and mitigating bad reviews
- Know more about your guests with our rich guest profiles. GEM discovers data about your guests that allows you to segment feedback by various demographics and psychographics.
GEM is a powerful tool to help you manage your business’s reputation and improve guest experiences. We built GEM to save you time and money, but most importantly, to make more money from previous and existing guests.
Top 6 Things GEM Can Do for Your Business
We have been using Guest Experience Manager for several years and have been very pleased with how our Guests have responded to us. We have found that reaching out to our Guests immediately after their departure has allowed us to promptly address any concerns or suggestions brought to our attention, therefore increasing Guest satisfaction and avoiding potentially negative reviews on TripAdvisor and Google. Our Guests appreciate the timely response that G.E.M. enables us to provide.
The platform is very user-friendly and provides invaluable data to our staff, allowing us to efficiently analyze survey responses, identify problems and resolve issues prior to another Guest’s arrival. Suggestions for helpful additions to the software are always well received and implemented quickly, constantly improving our ability to service our Guests.
Customer reviews have become an essential part of the booking process for the majority of potential guests. What a guest can read online about your business can encourage them to book or send them to a competitor. Knowing what your guest’s concerns are as quickly as possible allows you the opportunity to make things right before they go home and increases the potential to create a lifetime guest.
In the time we have been using G.E.M. we have seen an increase in positive reviews on Google+ and TripAdvisor, leading to an increase in brand awareness and repeat guests. The automated invitation sent by G.E.M to those guests to share their experience online has been essential to improving our customer service and online reputation.
Want to know more of what GEM can do for you?
We have designed a way for you to identify and resolve key guest issues within minutes.