GEM is a powerful tool to help you manage your business’s reputation and improve guest experiences. We built GEM to save you time and money, but most importantly, to make more money from previous and existing guests. We can help you grow revenue by saving you time, money and lowering your marketing costs while also increasing conversion; we back this with the best customer service. GEM was built specifically for the hospitality industry by people who work in the hospitality industry to solve a problem that so many ignore.
Features & Tour
What can GEM do for you?
We make it easy
You don’t have time to go look at nearly 14 review sites for your company. We make it easy. We proactively go find the reviews for you. Then, we text or email you so you will know you have new reviews. All you have to do is click a button and you are logged in to GEM, solving problems in minutes and keeping the reviews away from the online world. You’re making the experience better for the next guest and ensuring more repeat and word-of-mouth guests.
“It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently,” says Warren Buffett, the man worth an estimated $68 billion. At GEM, we believe your business can be destroyed when 1 unresponded review, or 1 problem you may be unaware of, goes viral.
Business Challenges that GEM Solves with Ease, Efficiency and Effectiveness
Getting guests to leave reviews
It can be challenging to get guests to leave reviews to help you find the negatives and positives surrounding all areas of your business. We have the highest conversion in the industry when it comes to getting guests to leave reviews with our proprietary systems and process of asking guests as well as the ease in which they can leave reviews without sacrificing actionable data you can use to dominate your market.
“IT IS NOT ENOUGH TO DO YOUR BEST; YOU MUST KNOW WHAT TO DO, THEN DO YOUR BEST.”
It’s also difficult to know and understand the experience of your guests in a simple way that benefits both your business and your guests. We have built an enterprise-class text analysis to take unstructured, unbiased feedback from your valued guests. We analyze it in real time to give sentiment, emotion and true actionable things you can do to dominate your market, grow your revenue and save time while doing it.